On Demand Workshops

Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, and more productive workplace

We will discuss how soft skills are important to success in the workplace

• Understand the 10 key soft skills everyone should have
• Use soft skills to relate more effectively to others in the workplace
• Understand how to use soft skills to communicate, problem-solve, and resolve conflict
• Apply soft skills to specific situations

Everyone knows that networking is important to long-term business success. It is easy to talk about networking, but implementing it is another matter, particularly when you have to go beyond the confines of the workplace.

Networking is unavoidable in modern society. Many people focus on external networking, but the networking process must be used with the company in order to be truly effective.

Networking outside of your company takes time and energy, but the reward is certainly worth the effort.

You will learn effective networking techniques that will help you develop relationships (inside and outside the company) which will benefit you both personally and professionally.

Welcome to the Civility in the Workplace workshop. While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

• Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
• Understand the costs of incivility, as well as the rewards of civility, within the workplace.
• Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
• Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
• Learn skills in diagnosing the causes of uncivil behavior.
• Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
• Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
• Learn facilitative communication skills such as listening and appreciative inquiry.
• Learn specific interventions that can be utilized when there’s conflict within the workplace.
• Learn a recommended procedure for systematizing civil behavior within the workplace.

The ability to interpret body language is a skill that will enhance anyone’s career. Body language is a form of communication, and it needs to be practiced like any other form of communication.

• Define body language.
• Understand the benefits and purpose of interpreting body language.
• Learn to interpret basic body language movements.
• Recognize common mistakes when interpreting body language.
• Understand your own body language and what you are communicating.
• Practice your body language skills.

Time management training most often begins with setting goals. This process results in a plan with a task list or calendar of activities.

This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop:

• Overcome procrastination
• Organize your workspace
• Delegate more efficiently
• Plan and Prioritize

Welcome to the Interpersonal Skills workshop. We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered.

This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

In the information age, personal branding is necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation about you or your company becoming public. Taking control of your public image is no longer an option.

At the end of this workshop, participants should be able to:

• Define your image.
• Control your image.
• Understand how to sharpen your brand.
• Use social media appropriately.
• Manage your brand in a crisis.
• Develop a professional appearance.

How to not only serve but wow your customers. Each and every one of us serves customers, whether we realize it or not. This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process and making profit at the same time. The result of a business is a satisfied customer.

By the end of this workshop, you should be able to:

• State what customer service means in relation to all your customers, both internal and external
• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business (more manners more money)
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette.

• Recognize the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages
• Know different methods of employee training

Most people find that they wish they had more time in a day. This workshop will show participants how to organize their lives and find those hidden moments. Sometimes you have to move on to something more productive:

Set and evaluate SMART goals

• Use routines to maximize their productivity
• Use scheduling tools to make the most of their time
• Stay on top of their to-do list
• Start new tasks and projects on the right foot
• Use basic project management techniques
• Organize their physical and virtual workspaces for maximum efficiency
• Take back time from e-mail and handheld devices
• Beat procrastination

You can’t have everything and do everything at the same time. That’s what I’ve learnt.

Work- life balance is essential to combat stress, ensuring both individual and company success. The stress associated with unbalanced lifestyles is costly; it damages productivity and increases individual health risks. Employees who have the tools to balance their professional and personal lives are happier, healthier, and more productive.

Explain the benefits of work life balance.

• Recognize the signs of an unbalanced life.
• Identify employer resources for a balanced lifestyle.
• Improve time management and goal setting.
• Use the most effective work methods for you.
• Create balance at work and at home.
• Manage stress.

How to be the Perfect Host is the art to hone your  hospitality skills whether for business or private and using it to cultivate your VIP relations:

• You will learn how to entertain with elegance and ease
• You will get the Ten Tips to being the hospitable host
• Sensible seating arrangements
• Wine WisdomHow to be the Perfect Host is the art to hone your  hospitality skills whether for business or private and using it to cultivate your VIP relations:
  • You will learn how to entertain with elegance and ease
  • You will get the Ten Tips to being the hospitable host
  • Sensible seating arrangements
  • Wine Wisdom